Personal Information Collected
You may choose to provide personal information (such as your name, address, telephone number, email address, credit card number(s) or other payment information) through our website. Here are the ways in which you may provide the information and the types of information you may submit.
Product and Service Orders
In order for us to provide you with the products or services that you have ordered, we may ask you to provide details such as your name, shipping and billing addresses, email address, credit card number(s) or other payment-related information. We use this information to fulfill your order and process your payment.
When you provide us your email address, we will email you as necessary to process your order, respond to a request or provide customer service. For example, after you place an order with us, you will receive an email acknowledging the order, and another when the order has shipped.
Emails, Newsletters and Other Communications
On our website, you may be able to sign up to receive emails, newsletters and other communications about products, special offers, services or events relating to our store. To sign up, we may ask you to provide details such as your name, postal address, telephone number and email address.
Product and Service Inquiries
If you request information about our products or services, we may ask you to provide details such as your name, postal address, telephone number and email address. We use this information to respond to your request.
If you choose to give us a testimonial about the products or services we offer, we may ask you to provide details such as your name, postal address, telephone number and email address. We may post your testimonials on our website, which may contain personal information such as your name [and general location]. We will seek to obtain your consent prior to posting your [full] name on our website.
You may be able to submit feedback on our website. If you choose to give us your feedback, we may ask you to provide details such as your name, email address, postal address, occupation and the name of your organization. We use this information to address or respond to your feedback, and we may contact you regarding your feedback.
How Personal Information Is Used
Generally, we use the personal information we collect through our website (i) to provide the information, products and services you request; (ii) for security, credit or fraud prevention purposes; (iii) to provide you with effective customer service; (iv) to provide you with a personalized experience when you use our website; (v) to contact you with special offers and other information we believe will be of interest to you; (vi) to contact you with information and notices related to your use of our website; (vii) to invite you to participate in surveys and provide feedback to us; (viii) to better understand your needs and interests; (ix) to improve the content, functionality and usability of our website; (x) to improve our products and services; (xi) to improve our marketing and promotional efforts; (xii) to administer our website; (xiii) for data analytics; (xiv) to comply with our legal obligations, policies and procedures; and (xv) for any other purpose identified in an applicable privacy notice or other agreement between you and us.
With Whom Your Personal Information Is Shared
We do not sell or otherwise disclose information about our website visitors, except as described here. We may also share your personal information with service providers who we have retained to assist us with such things as processing orders, shipping products to you, processing your payment information, sending you our catalog, conducting surveys for our store, and sending you emails and newsletters. These service providers are not authorized by us to use or disclose the information except as necessary to perform services on our behalf or comply with legal requirements. In addition, we may disclose your personal information when we, in good faith, believe disclosure is appropriate to comply with law, a court order or a subpoena. We may also disclose your personal information to prevent or investigate a possible crime, such as fraud or identity theft; to enforce or apply our online Terms of Sale or other agreement; or to protect our own rights or property or the rights, property or safety of our users or others.
How We Protect Personal Information
We maintain administrative, technical and physical safeguards to protect against loss, misuse or unauthorized access, disclosure, alteration or destruction of the information you provide on our website. Unfortunately, no data transmission over the Internet can be guaranteed to be absolutely secure. As a result, while we strive to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us, and you do so at your own risk
Information We Collect by Automated Means
We also use a session cookie, which is a piece of identification between your browser and our server. This helps us keep track of the items in your shopping cart, and other information. The shopping cart cookie is saved for a designated period of time in case your session expires and you return to complete a purchase within that time frame. We do not link cookies to personal information.
Most browsers will tell you how to stop accepting new cookies, how to be notified when you receive a new cookie, and how to disable existing cookies. Please note, however, that without cookies you may not be able to take full advantage of all our website features.
An IP address is a unique identifier that certain electronic devices use to identify and communicate with each other on the Internet. When you visit our website, we may view the IP address of the device you use to connect to the Internet. We use this information to determine the general physical location of the device and understand from what regions of the world our website visitors come. We also may use this information to enhance our website.
Links to Other Sites
Our website may provide links to other websites for your convenience and information. These websites may operate independently from us. Linked websites may have their own privacy notices or policies, which we strongly suggest you review if you visit any linked websites. We are not responsible for the content of linked websites, any use of linked websites, or the privacy practices of linked websites.
Access and Correction
We provide website visitors with reasonable access to personal information they provide through our website and the ability to review and correct it, as applicable. To help protect your privacy and security, we may take reasonable steps to verify your identity before granting access to your information. To update or correct your information, contact us by email.
How to Contact Us