Shipping and Handling

Our shipping policies appear below.  Orders are also governed by our Terms of Use.

Current Shipping discounts:

Due to the overwhelming increase in shipping fees being charged to us by our carriers, we have suspended our free shipping offer for orders over $350.00.

We will, however, discount our shipping rates based on your order total, this will be reflected in your shopping cart at time of checkout.

For the following orders:   Up to $149.99 – Standard rates apply

    $150.00 to $349.99 – 10% Discount

    $350.00 to $499.00 – 15% Discount

    $500.00 and Up       - 20% Discount

International APO/FPO orders: Standard shipping rates apply.

We will revise our shipping discount policy as the market allows.

Domestic (US) Orders:

• Most internet orders placed before 12pm Pacific Time Monday thru Friday will be processed and confirmed the same day. 
• Please note, orders placed after 12pm Pacific Standard Time Monday thru Friday, may not be processed and confirmed until the following business day.  Orders placed after 12pm Friday generally will be processed and confirmed on the following Monday.  Holidays, Saturdays and Sundays are not business days.  We observe all federal holidays.
• Orders placed on Saturday or Sunday will be processed and confirmed on Monday (most orders will also ship in accordance with our processing schedule). 
• Order acknowledgment, confirmation of product availability, and shipping tracking information will be provided to you via email after your order is processed.
• Order acceptance occurs only when your order has been shipped.  We will notify you by email when that has occurred.
• Large, Oversized, Multi-boxed items may incur additional shipping charges.  You will be notified of additional shipping charges prior to final processing and shipping and have an opportunity to cancel or change your order if you are not satisfied with any additional charges.
• Orders are shipped via UPS or USPS.  A physical address is required for shipment.  We cannot ship to P.O. Boxes.
• We verify all credit cards before shipping.  In some cases, this may delay stated delivery dates.

• Expected Delivery Dates:

• All dates are estimates and may vary.  Please see notes below.
• Standard Ground UPS/USAPS: 3-7 business days after order processing
• Express Orders: 2-3 Business days after order processing
• Express delivery dates do not have guaranteed delivery times.  Signatures may be required upon delivery.  Drivers will not leave packages without signatures, so you must arrange for someone to receive the package and sign for it.  You may want to use a business shipping address to ensure that someone will be available to sign for the package.
• Transit days for ground shipments and Express are business days and do not include weekends or holidays.

• Standard Shipping Rates:

• Actual rates at time of purchase may vary and will be displayed in your Shopping Cart during the order process.  See "Additional Shipping Charges."

• Additional Shipping and Handling Charges and Insurance:

• If we determine that your order will require any shipping and handling charges in addition to those displayed during the order process, we will notify you by email and ask you to approve the additional charges.  We will not ship your order until you have approved the additional charges, which may delay shipping.  If you are not satisfied with any additional charges, we will offer you the opportunity to change or cancel your order.
• Orders that need to be shipped in separate boxes will incur an additional shipping and handling charge.  We will notify you by email if your order ships in multiple boxes.
• High value items (exceeding $200) will require additional shipping, handling and insurance charges.  This charge will show up on your order and will be added during processing.  You will be notified by email if the charge exceeds $6.00. 
• All Phone Orders will incur actual shipping and handling charges per order.

INTERNATIONAL SHIPPING

• We do ship to APO/FPO and Canadian addresses.
• Payment must be received before international or APO/FPO orders are shipped
• All prices are quoted and all payments must be made in US dollars.

Re-shipments/Loss Claims

• MilitaryTails only allows one re-ship per order.  This means that we will re-ship an approved return once without additional shipping and handling charges.
• Your order will leave our site in good condition and risk of loss passes to you when we deliver your package to the shipper.  If your order is damaged in shipment, please contact the shipper immediately to make a claim.